Beneficiary Satisfaction Policy
Purpose of Beneficiary Satisfaction Policy
Understanding the opinions, feedback, and suggestions of platform users contributes to timely decision-making by the platform management and enhances the development of distance education. It serves as a measurement tool for the services provided on the platform. .
Beneficiary Satisfaction Assessment on Moderby: Key Metrics and Methods :
- The platform ensures seamless communication and continuous support for both teachers and learners through direct WhatsApp interactions with platform consultants.and monitoring of pre and post-tests to ensure satisfactory service delivery
- Moderby Platform facilitates learner evaluation of teachers following each session. Ratings and comments are reviewed regularly by platform consultants and the academic advisor. Concerns are addressed promptly to prevent violations.
- The platform sends periodic satisfaction surveys to beneficiaries after completing sessions via WhatsApp or email to verify the quality of the provided service. The survey form is illustrated at the end of this document.
- Moderby Platform conducts pre-booking trial lessons with teachers to ensure quality and satisfaction for both learners and teachers.
- Modarby Platform adheres to the policy that states, "If you are not satisfied, your lesson is free." This policy entails a 100% refund of the first-hour fees for the student if they are not satisfied with the session.100%
Target Audience for Beneficiary Satisfaction Measurement:
Studens and tutors
Method :
Customer Satisfaction Surveys
